Tel: 07385 826176
DISCLAIMER
1. ABOUT THIS POLICY
This Privacy and Cookies Policy explains how I, Lucy Warner of Blue Lotus Counselling, collect, use and protect personal information when you use my website: www.bluelotuscounselling.co.uk
By using this website, you are agreeing to the terms of this policy.
2. DATA CONTROLLER
For the purposes of UK data protection law, the data controller is:
Lucy Warner
Blue Lotus Counselling
ICO Registration No PHCP00354026
3.INFORMATION I COLLECT
When you use this website or contact me, I may collect the following information:
Name
Email Address
Telephone Number (if provided)
Information you include in your enquiry
I may also collect limited technical information automatically when you visit the site, such as:
IP address
Browser type and version
Pages visited and time spent on the site
General website usage data
4.HOW YOUR INFORMATION IS USED
I use your information to:
- Respond to enquiries you send via the website, email or phone
- Assess whether my services may be appropriate for you
- Manage and maintain the operation and security of the website
-Improve website performance and user experience
5. LAWFUL BASIS FOR PROCESSING
Under UK GDPR, I rely on the following lawful bases:
- Legitimate interests- to respond to enquiries and operate my business
-Contract- where information is needed in preparation for providing services
-Legal obligation- where required to comply with law or regulatory duties
Where special category data is provided in an enquiry, this is only processed where necessary for the provision of counselling services and appropriate safeguards are in place.
6. HOW YOUR INFORMATION IS STORED
Your personal information is stored securely and only accessed when necessary.
If you contact me but do not go on to become a client, your enquiry information will usually be deleted within 28 days unless there is a legitimate reason to retain it (for example, safeguarding concerns or ongoing correspondence).
7. WEBSITE HOSTING AND THIRD PARTIES
This website is hosted by Wix. Wix may process limited technical data required for website operation, security, and performance.
You can view Wix's privacy policy here: https://www.wix.com/about/privacy
I may also use third-party services such as email providers or analytics tools. These providers only process data necessary for their function.
I do not sell or share your personal data for marketing purposes.
8. COOKIES
This website uses cookies to:
- Ensure the website functions properly
- Analyse website traffic and usage
- Improve performance and user experience
Cookies are small text files stored on your device, and you can control or disable cookies through your browser settings or the cookie banner displayed on the site.
Some cookies are essential for the website to function correctly.
9. EMAIL AND COMMUNICATION
If you contact me by email or via the website, your message will be stored securely in my email system and only used for responding to your enquiry.
Please avoid sending sensitive information through the website contact form.
10. YOUR DATA PROTECTION RIGHTS
Under UK GDPR, you have the right to:
- Request access to the personal data I hold about you
- Request correction of inaccurate data
- Request deletion of your data (in certain circumstances)
- Object to or restrict processing
- Request data portability (where applicable)
To exercise your rights, please contact me at lucy@bluelotuscounselling.co.uk
11. COMPLAINTS
If you are unhappy with how your personal data has been handled, please contact me in the first instance so that I can try to resolve the issue. You can do this by emailing me on lucy@bluelotuscounselling.co.uk
You can also complain to the UK data protection regulator:
Information Commissioner's Office (ICO)
Telephone: 03031231113
12. SECURITY
I take appropriate technical and organisational measures to protect your personal data. However, please note that no method of transmission over the internet is guaranteed secure.
13. LINKS TO OTHER WEBSITES
This website may contain links to external websites and social media pages. I am not responsible for the content or privacy practices of these websites.
14. CHANGES TO THIS POLICY
I may update this privacy and cookies policy from time to time. Any changes will be posted on this page.
CONTACT
If you have any questions about this policy, please contact:
lucy@bluelotuscounselling.co.uk
SOCIAL MEDIA POLICY
This policy states how I operate professionally and ethically on social media sites.
I use my business accounts on social media for professional purposes only. I currently have a Facebook page (Blue Lotus Counselling) and Instagram (blue.lotuscounselling).
You are most welcome to follow me and engage with my posts, but I will not engage in any kind of therapeutic counselling via social media accounts. I may respond to comments from time to time, but these responses will not be counselling.
The information on my social media is for general purposes and not tailored to meet any individual needs and is not a replacement for therapy.
Please be aware that if you engage with my posts in any way, this will be in the public domain and your name and photo will be visible.
If you are engaged in counselling with me, this may compromise your confidentiality and potentially impact our therapeutic relationship.
I do not accept any friend request on any personal pages on social media.
I reserve the right to report any interactions which are of an inappropriate nature or disclose criminal activity.
I do not offer any crisis service and I encourage you to contact your GP or healthcare provider if you are in crisis. You can also contact The Samaritans Tel 116 123, telephone 111 or go to your nearest A&E Department.
Although I am also a medical professional, I am unable to diagnose any health conditions or concerns, including a mental health diagnosis. Please contact your GP for any diagnosis or medication treatment. If you are ever concerned about your physical or mental health, I encourage you to make an appointment with your GP or healthcare provider.